All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our CS-US1, CS-US2, and CS-EU Instances. Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page then choosing the relevant components. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process.

Gainsight PX Status Page
Insided by Gainsight- Status Page
Northpass by Gainsight- Status Page

Gainsight CS - US1 Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS US1 Application Operational
90 days ago
99.99 % uptime
Today
US1 Rules Engine Queue ? Operational
US1 Data Processor Queue ? Operational
US1 Data Ingestion Queue ? Operational
Gainsight CS - US2 Region Operational
90 days ago
100.0 % uptime
Today
Gainsight CS US2 Application Operational
90 days ago
100.0 % uptime
Today
US2 Rules Engine Queue ? Operational
US2 Data Processor Queue ? Operational
US2 Data Ingestion Queue ? Operational
Gainsight CS - EU Region Operational
90 days ago
99.99 % uptime
Today
Gainsight CS - EU Application Operational
90 days ago
99.99 % uptime
Today
EU Rules Engine Queue Operational
EU Data Processor Queue Operational
EU Data Ingestion Queue Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 28, 2024
Resolved - Queues have returned to expected levels.
Mar 28, 10:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 03:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 28, 02:47 UTC
Investigating - We are investigating delays related to our Rules Queue and will provide an update as we have more information.
Mar 28, 02:04 UTC
Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024
Resolved - Issue is resolved.
Mar 23, 16:26 UTC
Monitoring - We have identified and fixed an issue that has caused a few 'Rules with scorecards action' failures for a small subset of customers.

Impacted customers may review their Rules and rerun the failed ones.

Please reach out to support@gainsight.com if you have any questions or need help in rerunning any failures in your org.

Mar 23, 16:00 UTC
Completed - The scheduled maintenance has been completed.
Mar 23, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 03:00 UTC
Scheduled - Maintenance Window:

UTC - From 3:00 AM to 7:00 AM Saturday, 23rd March 2024
CDT - From 10:00 PM Friday, 22nd to 2:00 AM Saturday, 23rd March 2024
IST - From 8:30 AM to 12:30 PM Saturday, 23rd March 2024


Activity: Gainsight has planned a scheduled maintenance window for Backend Data Stores. During this maintenance, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Mar 21, 04:35 UTC
Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 16th March 2024
CDT - From 10:00 PM Friday, 15th to 2:00 AM Saturday, 16th March 2024
IST - From 8:30 AM to 12:30 PM Saturday, 16th March 2024


Activity: Gainsight has planned a scheduled maintenance window for Backend Data Stores. During this maintenance, users may not be able to log in, Data Stores may not be accessible, and the Rules Engine Queue will be in a hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 4 Hours

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 4 Hours anticipated.
Rules Engine Queue : Delay of 4 Hours anticipated.
Gainsight Application : Users may not be able to login, Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for the latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com

Mar 13, 19:00 UTC
Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.