Gainsight CS EU - Backend Services - Major Release: Saturday, 29th April 2023
Scheduled Maintenance Report for Gainsight EU
The scheduled maintenance has been completed.
Posted Apr 29, 2023 - 07:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 29, 2023 - 03:00 UTC
Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 29th April 2023
CST - From 10:00 PM Friday, 28th to 2:00 AM Saturday, 29th April 2023
IST - From 8:30 AM to 12:30 PM Saturday, 29th April 2023

Activity: Gainsight has planned a scheduled deployment of the EU Region Backend Services - Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.'s_CS_Upgrade_Process

Hold Time for queues: 2 Hours

Impact Details: EU PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently

Please follow for latest status updates.
If you have questions, please open a ticket with us by sending a note to
Posted Apr 26, 2023 - 06:20 UTC
This scheduled maintenance affected: Gainsight Application, Rules Engine Queue, and Data Processor Queue.