This is an example incident
Incident Report for Gainsight EU
Resolved
Empathize with those affected and let them know everything is operating as normal.
Posted Apr 18, 2019 - 03:42 UTC
Monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Apr 18, 2019 - 03:32 UTC
Identified
As you continue to work through the incident, update your customers frequently.
Posted Apr 18, 2019 - 03:38 UTC
Investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted Apr 18, 2019 - 04:08 UTC