Gainsight EU Status - Gainsight EU - Backend Services - Major Release: Saturday, 28th January 2023

Gainsight EU - Backend Services - Major Release: Saturday, 28th January 2023

Scheduled Maintenance Report for Gainsight EU

Completed

The scheduled maintenance has been completed.

Posted Jan 28, 2023 - 07:00 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 28, 2023 - 03:01 UTC

Scheduled

Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 28th January 2023
CDT - From 9:00 PM Friday, 27th to 1:00 AM Saturday, 28th January 2023
IST - From 8:30 AM to 12:30 PM Saturday, 28th January 2023

Activity: Gainsight has planned a scheduled deployment of the EU Region Backend Services - Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.

https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process

Hold Time for queues: 2 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently

FOR MORE INFORMATION
Please follow https://eu-status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.

Posted Jan 25, 2023 - 09:52 UTC

This scheduled maintenance affected: Gainsight Application, Rules Engine Queue, and Data Processor Queue.