Gainsight EU MDA (Backend Services) Major Release: Tuesday, 25th August 2020
Scheduled Maintenance Report for Gainsight EU
Completed
The scheduled maintenance has been completed.
Posted Aug 25, 2020 - 06:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 25, 2020 - 01:00 UTC
Scheduled
Maintenance Window:
UTC - From 01:00 AM to 6:00 AM Tuesday, 25th August 2020
CST - From 08:00 PM Monday, 24th to 1:00 AM Tuesday, 25th August 2020
IST - From 6:30 AM to 11:30 AM Tuesday, 25th August 2020

Activity: Gainsight has planned a scheduled deployment of the EU MDA (Backend Services) Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 3 hours.

This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Upgrade Process or SFDC Upgrade Process at following links.

https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process


Hold Time for queues: 2 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently


FOR MORE INFORMATION

Please follow https://eu-status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Posted Aug 22, 2020 - 08:23 UTC
This scheduled maintenance affected: Gainsight Application, Rules Engine Queue, and Data Processor Queue.