Gainsight EU - Backend Services - Major Release: Saturday, 20th February 2021
Scheduled Maintenance Report for Gainsight EU
Completed
The scheduled maintenance has been completed.
Posted Feb 20, 2021 - 07:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 20, 2021 - 03:01 UTC
Scheduled
Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 20th February 20211
CST - From 9:00 PM Friday, 19th to 1:00 AM Saturday, 20th February 2021
IST - From 8:30 AM to 12:30 PM Saturday, 20th February 2021

Activity: Gainsight has planned a scheduled deployment of the EU Region Backend Services - Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.

https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process


Hold Time for queues: 2 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://eu-status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Posted Feb 18, 2021 - 07:44 UTC
This scheduled maintenance affected: Gainsight Application, Rules Engine Queue, and Data Processor Queue.