Gainsight EU Status

All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our EU instance. Our US-based instance status can be found here . Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency, and impact.

Gainsight Application Operational

Rules Engine Queue Operational

Data Processor Queue Operational

Data Ingestion Queue Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

Gainsight EU MDA Backend Data Store Maintenance : Saturday, 14th September 2019

Completed - The scheduled maintenance has been completed.
Sep 14, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:01 UTC

Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 14th September 2019
CST - From 10:00 PM Friday, 13th to 02:00 AM Saturday, 14th September 2019
IST - From 8:30 AM to 12:30 PM Saturday, 14th September 2019

Activity: Gainsight has planned scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on Backend Data Stores.

Queues Hold Time: 2 Hour

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - SFDC: Reports or Data may not render in UI

FOR MORE INFORMATION
Please follow https://status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Sep 12, 07:13 UTC

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.