Gainsight EU Status

All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our EU instance. Our US-based instance status can be found here . Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency, and impact.

Gainsight Application Operational

Rules Engine Queue Operational

Data Processor Queue Operational

Data Ingestion Queue Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 5, 2020

No incidents reported today.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

Gainsight EU MDA (Backend Services) Monthly Release: Tuesday, 24th Mar 2020

Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:00 UTC

Scheduled - Maintenance Window:
UTC - From 02:00 AM to 6:00 AM Tuesday, 24th Mar 2020
CST - From 09:00 PM Monday, 23rd to 1:00 AM Tuesday, 24th Mar 2020
IST - From 7:30 AM to 11:30 AM Tuesday, 24th Mar 2020

Activity: Gainsight has planned a scheduled deployment of the EU MDA (Backend Services) Monthly Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within MDA Backend Services to support the upcoming GAINSIGHT release. Details are available at:
https://support.gainsight.com/Product_Documentation/Administration/General_Administration/Gainsight's_Upgrade_Process

Hold Time for queues: 2 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently

FOR MORE INFORMATION

Please follow https://eu-status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Mar 21, 04:05 UTC

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.