Gainsight EU Status

All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our EU instance. Our US-based instance status can be found here . Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Upgrade Process to learn more about timing, frequency, and impact.

Gainsight Application Operational

Rules Engine Queue Operational

Data Processor Queue Operational

Data Ingestion Queue Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2019

No incidents reported today.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

Gainsight EU MDA Backend Data Store Maintenance : Saturday, 16th November 2019

Completed - The scheduled maintenance has been completed.
Nov 16, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:01 UTC

Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 16th November 2019
CST - From 09:00 PM Friday, 15th to 01:00 AM Saturday, 16th November 2019
IST - From 8:30 AM to 12:30 PM Saturday, 16th November 2019

Activity: Gainsight has planned scheduled maintenance of MDA Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on Backend Data Stores.

Queues Hold Time: 2 Hour

Impact Details: PRODUCTION Environment
Data Ingestion Queue - MDA: NO IMPACT
Data Processor Queue - MDA: Delay of 2 Hours anticipated.
Rules Engine Queue - MDA: Delay of 2 Hours anticipated.
Gainsight Application - SFDC: Reports or Data may not render in UI

FOR MORE INFORMATION
Please follow https://eu-status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Nov 14, 05:55 UTC

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

Issues loading pages in Gainsight EU

Resolved - This issue has been resolved. Please reach out to support@gainsight.com if there are any questions.
Nov 12, 14:41 UTC

Identified - Our service provider has identified and confirmed the issue. They are actively working to resolve the same. We will post more updates, as we have further details.
Nov 12, 08:48 UTC

Investigating - We have received reports of pages not loading properly in Gainsight EU. This appears to be an issue with our upstream service provider AWS infrastructure. We are investigating the same and will post updates as soon as we have more information.
Nov 12, 08:06 UTC

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.