All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our EU instance. Our US-based instance status can be found here . Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Release Process to learn more about timing, frequency, and impact.

Uptime over the past 90 days. View historical uptime.
Gainsight Application Operational
90 days ago
99.99 % uptime
Today
Rules Engine Queue ? Operational
Data Processor Queue ? Operational
Data Ingestion Queue ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Gainsight EU - Backend Services - Major Release: Saturday, 28th January 2023
Completed - The scheduled maintenance has been completed.
Jan 28, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 03:01 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 28th January 2023
CDT - From 9:00 PM Friday, 27th to 1:00 AM Saturday, 28th January 2023
IST - From 8:30 AM to 12:30 PM Saturday, 28th January 2023

Activity: Gainsight has planned a scheduled deployment of the EU Region Backend Services - Major Release. During this release window, Rules Engine and Data Processor queues will be in a hold state intermittently for approximately 2 hours.

This deployment is within Backend Services to support the upcoming GAINSIGHT release. To learn more about timing, frequency, and impact of releases, refer to NXT Release Process or SFDC Release Process at following links.

https://support.gainsight.com/Gainsight_NXT/Getting_Started_for_Admins_and_End_Users/Gainsight_NXT_Upgrade_Process
https://support.gainsight.com/SFDC_Edition/Administration_and_Permissions/General_Administration/Gainsight's_CS_Upgrade_Process


Hold Time for queues: 2 Hours

Impact Details: PRODUCTION Environment
Data Ingestion Queue - NO IMPACT
Data Processor Queue - Delay of 2 Hours anticipated.
Rules Engine Queue - Delay of 2 Hours anticipated.
Gainsight Application - Reports or Data may not render in UI intermittently


FOR MORE INFORMATION
Please follow https://eu-status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jan 25, 09:52 UTC
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

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