All Systems Operational

About This Site

This status page offers visibility into Gainsight System response and availability metrics for our EU instance. Our US-based instance status can be found here . Users can also subscribe to be notified of system incidents by subscribing to updates at the top of this page. Check Gainsight’s Release Process to learn more about timing, frequency, and impact.

Uptime over the past 90 days. View historical uptime.
Gainsight Application Operational
90 days ago
100.0 % uptime
Today
Rules Engine Queue ? Operational
Data Processor Queue ? Operational
Data Ingestion Queue ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 12, 2021
Gainsight EU Backend Data Store Maintenance : Saturday, 12th June 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 03:00 UTC
Scheduled - Maintenance Window:
UTC - From 3:00 AM to 7:00 AM Saturday, 12th June 2021
CST - From 10:00 PM Friday, 11th to 2:00 AM Saturday, 12th June 2021
IST - From 8:30 AM to 12:30 PM Saturday, 12th June 2021

Activity: Gainsight has planned scheduled maintenance of Backend Data Stores. During this maintenance, the Data Stores may not be accessible and Rules Engine Queue will be in hold state intermittently. Soon after the maintenance, all functionality will return to normal.

This maintenance is to address patching activity on the Backend Data Stores.

Queues Hold Time: 2 Hour

Impact Details:
Environment - PRODUCTION
Data Ingestion Queue : NO IMPACT
Data Processor Queue : Delay of 2 Hours anticipated.
Rules Engine Queue : Delay of 2 Hours anticipated.
Gainsight Application : Reports or Data may not render in UI


FOR MORE INFORMATION
Please follow https://eu-status.gainsight.com/ for latest status updates.
If you have questions, please open a ticket with us by sending a note to support@gainsight.com.
Jun 10, 10:15 UTC
Jun 11, 2021
Elevated Errors and Response Times in the EU Region
Resolved - The AWS incident status has been reported as resolved.
Jun 11, 02:15 UTC
Update - We are continuing to monitor for any further issues.
Jun 11, 01:45 UTC
Update - AWS network connectivity is back to normal but they have not yet closed the incident. We will continue to monitor closely.
Jun 11, 00:42 UTC
Update - Progress has been reported by AWS but they have not yet closed the incident. We will continue to monitor closely.
Jun 10, 23:41 UTC
Monitoring - Some users connecting to our EU region may experience elevated errors and response times, which are related to an ongoing service incident with AWS. https://status.aws.amazon.com/
We are monitoring closely.
Jun 10, 22:36 UTC
Jun 10, 2021
Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

May 30, 2021

No incidents reported.

May 29, 2021

No incidents reported.

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